Lippert Components

It has been a bad experience from the start.

We ordered a three-piece sofa, (2) Euro recliners and a swivel sofa from Lippert's Thomas Payne Collection.

When the order came the recliner was not the style we ordered and one of the euro recliners was a used piece someone had returned, it was scratched and didn't have all the parts.

After about 2 weeks of back and forth with their customer service department, some less than friendly emails from them, they relented and sent out the product we ordered.

I guess they finally got off their *** and listened to the recorded order and realized the error was on their sales staff.

Fast-forward 11 months.

The pull cord that releases the recliner on the sofa had severed when I tried to open the recliner. Still under warranty, I called to make a claim on the cord, they sent out a replacement cord. Not being what you would call a handyman. I looked at how the damaged cord would be replaced, realizing that to repair the replacement part I would have to disassemble the sofa to reattach the cable mount that holds it in place, remove 41 staples that hold the fabric in place, so I wouldn't have to rip the fabric to run the cable out of site and then reattach the fabric and then reassemble the sofa.

When I called to explain my dilemma the sales associate told me I could buy a manual that could assist me in reassembling the sofa. At this point I asked for the interiors' manager, she told me Lippert has no warranty contracts with their dealers and I would have to pay out of pocket for the repairs. After about 5 minutes of conversation with her about how poorly it looks from a customer perspective that they do as little as possible to honor their warranty, she relented and called some local dealers to set up a repair. None that she gave me do on site repairs, I would have take the chair 27 miles to a dealer that would do the repair and pay out of pocket, submit a receipt and invoice to them and they would reimburse me for one hour of service.

Knowing that, any dealer would take the chair fix it in a few days and then I would have to go another 54 miles round trip to pick it up, I asked to be compensated for my time and effort to fix a warranty problem that Lippert created by using low quality parts.

I got another email telling me that, they by sending me the replacement part, honored their warranty.

I would strongly recommend that if there is a comparable product out buy it.

My Thor Highland Ridge is a perfect example of the lousy workmanship, quality of components, quality of repairs and lastly, design. I do not have enough room to put into words the garbage that Thor calls an RV.

The workmanship is very poor. There are more places to complain about from top to bottom, front to rear than there is room for. One of the worst ideas that we find in our Thor Jayco HighlandRidge is the design of the floor and its support. There is a foam board that I believe is 2" thick, with a sheet of thin luan and vinyl floor covering on top.

It is warranteed a year I believe. hat is about when the foam starts to crumble and develops a soft spot, which once started, spreads like grease in a hot pan. After a year, it's your problem! I can open my rear upper cabinet and see the back of my marker light glowing when the sun is shining.

So much for the 3X designation, 3 times the insulation value in this coach.

Thor must have used a bare wall, floor and ceiling with no insulation at all to get this value. don't walk away from a thor, run as fast as you can and don't look back.

Last year, we purchased a new 5th wheel RV which came with many Lippert components. I really like the self leveling system but it is pretty easy to screw it up.

I had two instances where I got an error message but couldnt figure out how to correct it. (User error completely.)

Their technical support has been excellent. The first time, I called the RV manufacturer and would have had a 40 minute wait before someone could talk with me. I called Lippert and within minutes, I was talking with tech support and easily corrected the issue.

I called Lippert today about another error message I was getting and again, within just a couple minutes, the problem was easily resolved. Great job, Lippert and thank you.